🧾 Clipper & Culture – Shop Policy 

Welcome to Clipper & Culture. 

We’re dedicated to delivering top-tier grooming experiences with precision, style, and professionalism. The following policies help us maintain a consistent and respectful environment for every client. 

Appointments & Walk-Ins 

• Book your appointment online at clipperandculture.com or walk in. 
• Clients with appointments are given priority, but we do our best to accommodate walk-ins whenever possible. 

Cancellations & No-Shows 

• Please cancel at least 2 hours in advance. 
• Repeated no-shows may result in restrictions on future bookings. 

Late Arrivals 

• A 5–10 minute grace period is allowed. 
• Arrivals beyond this window may result in forfeiting your slot, and a new appointment may be necessary. 

Payment 

• We accept cash, card, and contactless payments through Square. 
• All prices include VAT where applicable. 
• Tips are always appreciated but never expected. 

Refunds 

• We do not offer cash refunds for services. 
• If you’re not satisfied, let us know within 48 hours so we can provide a solution (such as an adjustment or redo). 

Hygiene & Health 

• Tools are disinfected thoroughly between every client. 
• If you’re feeling unwell or have a contagious condition, please reschedule your appointment. 

Children 

• We’re happy to welcome children for haircuts, but they must be supervised at all times. 

Loyalty Card 

• One loyalty card per person. 
• Earn one stamp per visit, regardless of service. 
• After 4 visits, get 50% off your 5th service. 
• After 9 visits, your 10th service is free. 

Satisfaction Guarantee 

• Your experience matters to us. If you’re not 100% satisfied with your service, please let us know within 48 hours, and we’ll do our best to make it right. 

Photos / Social Media 

• From time to time, we may take photos of finished cuts for our social media and portfolio. 
• If you’d prefer not to be photographed or tagged, just let us know — we’ll always respect your privacy. 

Personal Belongings 

• Please keep personal items with you during your visit. 
• Clipper & Culture cannot be held responsible for any lost, damaged, or stolen items left unattended. 

📜 Terms & Conditions 

By using our services or booking an appointment, you agree to the following terms: 

Service Standards 

• All services are delivered by trained, experienced professionals. 
• We reserve the right to refuse service to anyone acting in an abusive, disrespectful, or inappropriate manner. 

Booking System 

• Appointments are scheduled through Trafft, a secure third-party platform. 
• Use of the booking system is subject to Trafft’s terms of service. 

Pricing 

• Service prices are subject to change and will be reflected in-store and online accordingly. 

Liability 

• While we strive to meet all expectations, we are not liable for skin or hair reactions unless caused by proven negligence. 
• Please inform us of any health concerns, allergies, or sensitivities prior to your service. 

Intellectual Property 

• All content, logos, and promotional materials are the property of Clipper & Culture. 
• Reuse without written permission is strictly prohibited. 

🔒 Privacy Policy 

Your privacy is important to us. Here’s how we handle your data: 

What We Collect 

• Contact information and booking history via clipperandculture.com. 
• Payment details processed securely through Square (card data is not stored). 
• Loyalty card usage and visit history. 

How We Use Your Data 

• To manage and confirm bookings. 
• To track loyalty rewards. 
• To process payments securely. 
• To share occasional offers or updates (only if you opt in). 

How We Keep It Safe 

• Client data is stored securely through trusted platforms like Trafft and Square. 
• Access is limited to authorised team members only. 
• We never sell or share your information with third-party marketers. 

Your Rights 

You have the right to: 

• View or request a copy of your data. 
• Ask us to correct or delete your information. 
• Opt out of marketing communications at any time. 
• Lodge a complaint with the Information Commissioner’s Office (ICO). 

Cookies & Website Analytics 

• Our website may use cookies for basic functionality and visitor tracking. 
• You can manage or disable cookies in your browser settings. 

📬 Contact Us 

Clipper & Culture 

📍 Lancing, West Sussex, UK 

📧 jhmiahltd@gmail.com 

📞 01903 251008 

🌐 clipperandculture.com